At Hysolis, we stand behind the quality and performance of our products. This Warranty & Returns Policy explains how to obtain warranty service, initiate a return, and access the warranty documentation applicable to your product.
Hysolis LLC warrants that Hysolis-branded products purchased directly from Hysolis or through an authorized Hysolis reseller will be free from defects in materials and workmanship under normal use and installation during the applicable warranty period.
Warranty coverage begins on the original date of purchase.
Each Hysolis-branded product includes either a 5-Year Limited Warranty or a 10-Year Limited Warranty, depending on the specific product purchased.
For complete warranty terms, conditions, limitations, exclusions, transferability provisions, and claim procedures, please refer to the warranty document applicable to your product.
Click or tap the link to view the applicable warranty document:
Hysolis 5-Year Limited Warranty
Hysolis 10-Year Limited Warranty
Hysolis may, at its sole discretion, repair, replace, refurbish, provide replacement components, or issue product credit for approved warranty claims in accordance with the applicable warranty document.
Click or tap the link to view the applicable warranty document:
SRNE Battery 5-Year Limited Warranty
SRNE Battery 10-Year Limited Warranty
SRNE Inverter 2-Year Limited Warranty
SRNE Inverter 10-Year Limited Warranty
Hysolis may, at its sole discretion, repair, replace, refurbish, provide replacement components, or issue product credit for approved warranty claims in accordance with the applicable warranty document.
To initiate a warranty claim, please contact Hysolis Technical Support before returning any product.
Required Information
Please provide:
• Proof of purchase
• Product model number
• Product serial number
• Description of the issue
• Photos, videos, or diagnostic information when requested
Return Material Authorization (RMA)
An approved Return Material Authorization (RMA) number is required before any product is returned to Hysolis.
Products returned without an RMA number may be refused and returned to the sender.
Warranty service logistics, shipping responsibilities, and claim procedures are governed by the applicable Limited Warranty document for the covered product.
30-Day Return Policy
Products purchased directly from Hysolis may be returned within thirty (30) days of delivery, subject to the conditions below.
To be eligible for return:
• Product must be in like-new condition
• Product must include original packaging, accessories, manuals, and components
• Customer must obtain a Return Material Authorization (RMA) prior to return
Non-Returnable Items
The following items may not be eligible for return:
• Products showing signs of installation or use
• Custom-order products
• Clearance or final-sale products
• Products damaged due to misuse or improper installation
Refund Processing
Approved refunds will be issued to the original method of payment following inspection and verification of the returned product.
Shipping charges, expedited delivery fees, and other service-related charges are non-refundable.
Hysolis LLC
Phone: (760) 410-5917
Email: support@hysolis.com
Or use our Contact Page
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Pacific Time
