All Hysolis products are covered under our Warranty.
Your Apollo system comes with a 5-year Warranty. All other Solar Generators come with a 3-year Warranty on the battery and a 2-year warranty on all other components. Solar Accessories come with a 1-year Warranty. Solar Panels come with a 25-year Warranty.
The warranty doesn’t cover any product that has been inappropriately disassembled, modified, damaged, or otherwise mistreated.
If the product is not delivered to the address listed on the order or is lost in transit, the customer must notify Hysolis immediately.
If the product received is damaged or appears to be damaged, the customer is advised to take pictures and videos of the damaged product and if possible, refuse shipment from the carrier, citing damage. The customer must notify Hysolis within 48 hours of delivery of any damage to the product. Email firstname.lastname@example.org with photo and video evidence of the damaged product.
Products purchased from Hysolis can be returned within 30 days of delivery. We will not accept returns beyond 30 days of delivery. This policy excludes returns made for defective items, which may be accepted after inspection and approval by Hysolis.
The customer must initiate the return with the Hysolis Support Team within 30 days of delivery. Proof of purchase must be provided by the customer to begin the return. Returns will be accepted for items in unused and undamaged condition and in their original packaging.
For Hysolis products purchased from authorized sellers, please contact the seller where the item was originally purchased.
Shipping costs for product returns will be covered by Hysolis if the product was damaged during shipping, due to a product defect, or in a case where the incorrect product was delivered. The customer is responsible for all return shipping costs when the product is returned under any other conditions. Any shipping costs the customer is responsible for will be deducted from any refund issued to the customer by Hysolis.
For returns related to customer preferences (i.e. not related to damage, defects, or incorrect product delivered) made within the 30-day return period and once received, Hysolis will issue a refund within 5 – 10 business days. Hysolis will notify the customer once the refund has been processed. All returned items will be inspected to ensure they comply with Hysolis’s return policy.
This policy applies only to Hysolis products purchased in the United States through authorized sellers.
All sales made outside the United States are final.
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