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All Hysolis products are covered under our Warranty.

Your Apollo system comes with a 5-year Warranty. All other Solar Generators come with a 3-year Warranty on the battery and a 2-year warranty on all other components. Solar Accessories come with a 1-year Warranty. Solar Panels come with a 25-year Warranty.

The warranty doesn’t cover any product that has been inappropriately disassembled, modified, damaged, or otherwise mistreated.

Products purchased from Hysolis can be returned within 30 days of delivery. We will not accept returns beyond 30 days of delivery. This policy excludes returns made for defective items, which may be accepted after inspection and approval by Hysolis.

The customer must initiate the return with the Hysolis Support Team within 30 days of delivery. Proof of purchase must be provided by the customer to begin the return. Returns will be accepted for items in unused and undamaged condition and in their original packaging.

For Hysolis products purchased from authorized sellers, please contact the seller where the item was originally purchased.

Shipping costs for product returns will be covered by Hysolis if the product was damaged during shipping, due to a product defect, or in a case where the incorrect product was delivered. The customer is responsible for all return shipping costs when the product is returned under any other conditions. Any shipping costs the customer is responsible for will be deducted from any refund issued to the customer by Hysolis.